shopping cart

it only happens 2x/year: the district warehouse sale - winter edition - february 8. rsvp today riiight here!

shipping, returns, exchanges

DOMESTIC SHIPPING

Typically all items ship within 1-2 business days. You are responsible for shipping costs. If you pre-order an item, the item will ship following production. Production times may vary.

INTERNATIONAL SHIPPING

Typically all items ship within 1-2 business days. If you pre-order an item, the item will ship following production. Production times may vary. Please note that transit times may vary and you are responsible for shipping costs, import duties, and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

RETURN POLICY

If you are not satisfied with your purchase, we welcome returns within 14 days of receiving your order. If 14 days have passed since you received your order, unfortunately we cannot offer you a refund.

To be eligible for a return, your item must be returned in its original condition (unworn, unwashed, unaltered) with the tags attached. Once your return is received and inspected, if your return is approved, then your refund will be processed and you will receive a notification containing information about your refund. A credit will automatically be applied to your credit card or original method of payment. Please note that shipping costs are non-refundable. If your return is received and is not approved, we will reach out to you and explain why we are unable to accept your return.

Note that due to the intimate nature of underwear, all sales of "the everyday brief" are final.

We ask that you please allow up to 10 business days for us to receive and process your return request after your return package has been shipped.

DOMESTIC RETURNS

To complete your return, please email hello@underbares.com your order number and reason for return. At your expense, mail your item with its original packing slip to:

underbares RETURNS
ATTN: Craig
54 Front St
Fall River, MA 02721

INTERNATIONAL RETURNS

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to email us at hello@underbares.com with your order number and reason for return. Mail your order with its original packing slip to to:

underbares RETURNS
ATTN: Craig
54 Front St
Fall River, MA 02721

EXCHANGES

If you need to exchange your original order item for a different size or color, please send us an email at hello@underbares.com and mail your item to:

underbares EXCHANGES
ATTN: Craig
54 Front St
Fall River, MA 02721

You are responsible for paying for your own shipping costs for returning your original order. Shipping costs are non-refundable. Once we receive your order, we will process your exchange with complimentary shipping.